Q: If I place an order today, will it be sent out today?
A: That depends. If your order is placed before 8am, we will do our utmost to ship it the very same day. Aside from this, your order will usually be dispatched the next working day after it is placed, but it may take us up to 3 working days during busier periods. If you need your order urgently for an event or occasion, please contact us as soon as the order is placed.
Q: Do you offer free delivery?
A: Yes! We do offer free next day delivery within mainland* UK, when your order is packed with over £50 of tasty American goodies! Once it exceeds £50, free delivery is automatically offered at the delivery method stage during check out.
*Mainland UK is defined as England, Scotland and Wales, excluding Scottish Highlands & Islands, Northern Ireland, Channel Islands, Isle of Man, Scilly Isles.
Q: Where's my order?
A: We know you're keen to get your order - it's completely understandable! Who isn't excited for a big box of delicious, American goodies!? If you'd like an update regarding the status of your order, simply get in touch with us, via the contact us page.
Q: Help! My order has arrived, but there's a problem!
A: Don't panic! We are here to help! Please get in touch with us as soon as possible. We must be notified within 1 week of you receiving your order of any loss or damage. Messaging us as soon as possible gives us the best chance of being able to rectify the issue! If your order has arrived damaged, please ensure you take pictures of the parcel and any damaged products to show the condition it arrived in.
Q: Can you give me some free products in return for a review on my social media/blog?
A: If you have a large social, we may be interested in working with you! Please get in touch with us on our contact us page or message us on Instagram @Thetuckshop.co. Don't forget to include a link to your social media, website or channel for us to look at!
Q: How much shelf life can I expect to have on your products?
A: All of our products are marked with a best before date. A best before date is about quality, not safety. When the date has passed, it doesn't mean that the food will be harmful, but it might begin to lose it's flavour and texture. The majority of our products, especially products like candy, gum, tinned groceries, have a long best before date on them (6 months +). Other products like crisps, cakes, cereals may have a shorter best before date on them. We carry out regular date checks on our stock.